Returns & Refunds Policy

At Strictly Appliances, we want you to feel confident about your purchase. If you need to return an eligible product, report shipping damage, or request assistance with an order, please contact Strictly Appliances and our team will guide you through the process.

Returns

Eligible unused products may be returned within 60 days of delivery, subject to the conditions below.

To be eligible for a return:

• The product must be unused and not fully installed.

• The product must remain in its original packaging and shipping container.

• Return authorization must be obtained from Strictly Appliances before the product is shipped back.

• At least 3 clear photographs showing the product from multiple angles inside its original shipping container may be required before a return can be authorized.

• Additional photographs or videos may be requested when necessary.

Products that have been fully installed or used are not eligible for return or exchange.

Accessories such as chimneys, extensions, crown moldings, trim kits, and similar accessory items are not eligible for return. Special-order or altered items are also non-returnable.

Return Shipping & Restocking Fees

Returns requested within the first 30 days after delivery are subject to applicable return shipping charges.

Returns requested between 31 and 60 days after delivery are subject to the applicable return shipping charge plus a 20% restocking fee based on the original purchase price.

Return shipping charges are based on the shipment type and weight:

• Parcel orders under $50: $10

• Parcel orders under $100: $25

• Parcel orders from $100 to $300: $50

• Parcel orders $300 and above: $100

• Freight shipments up to 299 lbs: $200

• Freight shipments from 300–399 lbs: $300

• Freight shipments from 400–499 lbs: $400

• Freight shipments over 500 lbs: $500

Returns requested more than 60 days after delivery will not be accepted.

Original shipping charges, customs duties, brokerage fees, local taxes, and other non-refundable charges are not eligible for refund.

Refunds

Once an authorized return has been received and inspected, the applicable refund will be processed based on the condition of the returned merchandise and any applicable shipping or restocking charges.

Please allow time for your financial institution or payment provider to post the refund after it has been issued.

Shipping Damage

Please inspect your order as soon as it arrives.

If your product arrives damaged, contact Strictly Appliances within 5 days of delivery.

To report shipping damage, please provide:

• Your order information

• The shipment tracking number

• At least 3 clear photographs showing the damaged product and/or shipping container

Damage to the shipping box alone does not constitute product damage. The package should be opened and the product inspected so that any actual damage can be documented.

Additional photographs or videos may be required.

Damage reported after 5 days may be subject to additional shipping charges and may not qualify for a return, replacement, or exchange.

Concealed Damage

If the shipping container appears undamaged but you discover damage after opening it, please contact Strictly Appliances as soon as possible.

Concealed damage should be reported within 30 days of delivery.

At least 3 photographs from multiple angles clearly showing the damaged product will be required. Additional photographs or videos may also be requested.

Requests involving concealed damage made between 31 and 60 days after delivery may still be eligible for assistance, but applicable return shipping charges may apply.

Before fully installing an appliance, we strongly recommend connecting and testing the unit for proper functionality where reasonably possible.

Products that have been fully installed or used may not be eligible for return or exchange due to shipping or concealed damage.

Missing Parts

Missing items or components from a shipment must be reported within 30 days of delivery.

For certain components damaged during shipping, replacement parts may be provided without charge when reported within 60 days of delivery, subject to product and component eligibility.

Requests made after 60 days may require replacement parts to be purchased.

Freight Deliveries

Please inspect freight shipments carefully at the time of delivery.

If the packaging shows any visible damage, write “Package Damaged” on the delivery receipt before signing.

If the shipment appears significantly damaged, you may refuse delivery. Contact Strictly Appliances promptly so we can assist with the next steps.

If you accept the shipment and later discover missing or damaged components, contact us within the applicable reporting period so we can assist with replacement parts or, where appropriate, a replacement unit.

Manufacturing Defects & Warranty

Manufacturing defects are handled according to the applicable ZLINE manufacturer warranty.

Depending on the product and issue, warranty service may involve replacement of a defective component or, when necessary and authorized, replacement of the unit.

Warranty coverage varies by product. Please refer to the warranty information provided with your product or contact Strictly Appliances for assistance with a warranty claim.

How to Start a Return or Report a Problem

Please do not ship a product back without authorization.

Contact Strictly Appliances first and provide your order details, the reason for your request, and any required photographs or videos. Our team will review the request and provide the appropriate return, replacement, damage-claim, or warranty instructions.

Strictly Appliances
Website: www.strictlyappliances.com
Email: salesteam@strictlyappliances.com
Phone: 888-517-1118
Hours: Monday–Friday

This policy applies to eligible ZLINE products purchased through Strictly Appliances. Return, damage, replacement, and warranty requests are subject to product eligibility, inspection, and the applicable manufacturer requirements.