ZLINE Product Warranties
ZLINE Kitchen and Bath (“ZLINE”) honors the following product warranties:
RANGES, RANGETOPS, & DROP-IN COOKTOPS

1 Year Parts and Service; Limited Lifetime Burners

RANGE HOODS

3 Year Parts-Only; Limited Lifetime Motor

WALL OVENS

1 Year Parts and Service

DISHWASHERS

1 Year Parts and Service

MICROWAVES

2 Year Parts-Only

REFRIGERATION
  • Counter-Depth: 1 Year Parts and Service; 5 Year Parts-Only SealedSystem*  
  • Standard-Depth: 1 Year Parts and Service; 5 Year Parts-Only SealedSystem*  
  • Built-Ins: 2 Year Parts and Service; 5 Year Parts-Only Sealed System*  
  • Wine & Beverage Coolers: 2 Year Parts and Service; 5 Year Parts-OnlySealed System*  

*Compressor, evaporator coil, condenser coil, filter drier

SINKS, FAUCETS & SHOWER SYSTEMS

Limited Lifetime

COOKWARE & KNIVES

Limited Lifetime

Coverage TERMS SERVICE

ZLINE Warranty:

  • Warranty periods begin from the original date of product delivery.
  • Coverage applies solely to the original purchaser of the product, delivered new and in its original carton.
  • The limited warranty covers all parts and labor (if applicable) for necessary repairs if any part of the product, or the product itself, proves to be defective in materials or workmanship.
  • The product must be deemed serviceable via troubleshooting with the ZLINE Customer Service team.
  • All service (if applicable) on ZLINE products under warranty must be performed by ZLINE-approved and ZLINE-certified service providers unless otherwise specified by ZLINE.
  • Service will be provided during normal business hours.
  • Products must be unobstructed and accessible to the service provider at the time of service.
  • ZLINE’s liability is limited to the original purchase price of the product.
  • Additional injuries, losses, damages, or other inconveniences caused by product malfunction or defects in materials are not covered under the terms of this warranty.

ZLINE Warranty Summary

Coverage:

  • Applies only to the original purchaser for normal residential use (single-family dwelling, non-commercial).
  • Exceptions: ZLINE Touchstone Ice Maker products (ICCDP-15 and IGMDP-15, and variants) are covered for both residential and commercial use.
  • Warranty is non-transferable and starts from the date of product delivery.
  • Applies only to products installed in the contiguous United States and the District of Columbia.

Exclusions:

  • Commercial use (except for specific ice maker models). Includes schools, churches, hotels, restaurants, vacation rentals (Airbnb), daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations.
  • Damage from:Shipment, delivery, or improper installation.Negligence, improper maintenance, misuse, or abuse.Unauthorized alteration, modification, or tampering.Accidents, fire, floods, pest infestations, pandemics, natural disasters ("acts of God").Flare-up fires or improper electrical supply.Service to correct installation not following ZLINE's manuals or local codes.
  • Products with removed or altered serial numbers.

Requirements for Claim:

  • Original proof of purchase (including purchase date).
  • Product serial number.
  • Certified warranty service (if applicable) must be secured.
  • Prior approval from ZLINE for out-of-pocket payments.

ZLINE's Options:

  • Repair or replace defective parts (at ZLINE's discretion).
  • If repair is not possible after a reasonable number of attempts, ZLINE may offer to replace the part/product or provide a full refund of the purchase price (excluding installation, removal, or other charges).

Limitations of Liability:

  • ZLINE is not liable for incidental, special, indirect, or consequential damages, including loss of use, business income, or food spoilage.
  • ZLINE is not responsible for damage or injury caused by improper installation or use.
  • ZLINE is not obligated to provide concessions (repairs, prorates, rebates, discounts, or replacements) after the warranty expires.

Other Important Information:

  • Always check the ZLINE website for the most up-to-date product manuals.
  • Report damaged appliances before installation or operation.
  • ZLINE reserves the right to make changes to its products.

For warranty service, contact ZLINE’s Customer Experience team at 1-614-777-5004 or visit www.zlinekitchen.com/contact to utilize ZLINE’s online Customer Experience Portal. In the event service is dispatched, and it is discovered that the reported issue is not covered under warranty based on the disclaimers above, the customer will be responsible for all service fees. Failure to pay these fees will result in the forfeiture of remaining warranty coverage

Luxury is now attainable
IMPECCABLE STYLE

Our products are precision engineered and carefully crafted to bring beauty and dependability to your space with no “fine print"
UNMATCHED QUALITY

Extreme attention to detail ensures that all ZLINE appliances will always be the center of attention in any kitchen. Crafted from the most advanced design, the products provide durable support.
BUILT ON TRUST

A definition of performance. ZLINE is the industry leader from aggressive pricing to elite product quality, which comes as no surprise every great kitchen is accompanied by ZLINE.